Home : Frequently Asked Questions

Frequently Asked Questions

• Where can I seek help?
  The Victorian Government funds Gambler’s Help Services to provide problem gambling and financial counselling from over 100 sites across Victoria. The 24 hour, free and confidential Gambler’s Help Line can be contacted on 1800 156 789, or 1800 777 706 (TTY for the hearing impaired only). More information on Gambler’s Help Services.
• What is the Victorian Government's role in gambling?
  The Department of Justice handles issues about gambling policy and regulation through the Office of Gaming and Racing. The Office includes the Advocate for Responsible Gaming whose role is to is to encourage, facilitate and promote responsible gambling.
• Who regulates the day-to-day activities of the gambling industry?
  In Victoria, day-to-day regulation of the gambling industry and activities is the responsibility of the Victorian Commission for Gambling Regulation (VCGR). On 1 July 2004, with the commencement of the Gambling Regulation Act 2003, the Commission assumed responsibility for the regulation of gambling in Victoria. The Commission replaces the Victorian Casino and Gaming Authority and the Office of Gambling Regulation
• How can I receive help on using this website?
  For any queries about the site, please contact the Web Administrator by email at problemgambling@justice.vic.gov.au. Alternatively, browse to the contact us page.