Gambler's Help

For immediate help call 1800 858 858 FREECALL now. There will be someone to answer your call. Or, visit Gambling Help Online at www.gamblinghelponline.org.au for live counselling, email support and self-help tools.

What does Gambler's Help do?
What is counselling?
What do financial counsellors do?

What is Gambler’s Help?

Gambler’s Help is a problem gambling support service that operates across Victoria.

It offers support, advice and information to people affected by gambling (both gamblers and non-gamblers) and to the broader community.

The program is an initiative of the Victorian State Government and funded from the Community Support Fund.

What does Gambler's Help do?

Gambler's Help aims to:

• Help the person to work out what the problems are
• Help the person to gain an understanding of their gambling behaviours
• Help the person to work out their own skills, strengths, and ability to change or cope with their situation and gambling behaviour
• Support the person while they go through the process of change

Gambler's Help counsellors also help people who are concerned about someone else's gambling.

What is counselling?

Counselling is an opportunity for you to discuss issues or concerns with a professional in a safe, confidential, non-threatening, accepting environment. The counsellor does not judge you but is there to help you work out your own problems and explore options about how to change your life.

For counselling to be of most benefit, it is important that you feel comfortable with both the style the counsellor uses and your relationship with them. You need to feel that you can speak your mind. If this is not happening, it is vital that you bring this up with the counsellor and negotiate any changes necessary.

What to expect from a Gambler’s Help counsellor

• Professional, confidential and free service
• A thorough assessment of your gambling and other related issues
• Information
• Referral to other agencies
• Counselling for gambling
• Counselling for other issues

Counselling can be individual, couple, family or group-based. Goals are worked out with you. You decide whether to stop or control your gambling and which other issues to address.
Gambler’s Help counselling is available at different locations. Contact Gambler’s Help for your nearest service.

What to expect from Gambling Help Online

Gambling Help Online has self-help tools, live counselling and email support. We can help with good ideas or support for developing your own strategies for change.

Gambling Help Online provides live counselling and email support for anyone with a gambling concern. It is
anonymous, confidential and available 24 hours a day, 7 days a week.

What do financial counsellors do?

Financial counsellors have skills and knowledge in laws relating to debt. They help people who have debts to understand and exercise their rights and responsibilities in relation to their debts.

Financial counsellors can also help by providing information and support, advice about government concessions and entitlements, and information about where to get food vouchers and other forms of assistance.

The counsellors at Gambler's Help all have qualifications and experience.

Counselling at Gambler's Help is free and confidential.

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